Context
The Airport Operations Centre (APOC) is the result of a European initiative aimed at aligning planning and communication among airports to reduce delays. Schiphol is developing its own digital tools for their APOC, which are used to synchronise issues and data between sector partners, support daily briefings, and generate a daily Airport Operations Plan (AOP).
Users
The primary user group comprised the 30-plus employees of the APOC. The secondary group encompassed the entire operational chain of Schiphol Airport, including the Dutch customs, ground handlers, airlines, and so forth.
Tasks
• Design the tool with the users
• Be an active member of the sprint team
• Align with other designers within Schiphol
• Validate ideas with the business analyst and service designer
Royal Schiphol Group
Dashboard Airport Operation Center
2022 - 2024
